Frequently Asked Questions


Sellers

How do I create a drop/live link?

From your dashboard, click "Create Drop/Live". Then, add as many products as you'd like and click 'Create Drop w/ x Items'. You'll get a unique checkout link for each product and also a 'parent' link that links to all those checkout links (which should pop up).

How do I sync all my available listings from Instagram?

From your dashboard, click "Sync Instagram". Thryft should automatically start fetching your Instagram feed. If it doesn't load anything within 10 seconds, click 'Fetch Latest Posts' again. Once it's cone loading, you'll see all your listings from Instagram that are not marked 'sold'. Just edit any products' information (price, shipping cost, etc.) & click 'Create X Listings'!

How do I edit products in a drop once it's been created?

Go to your drops page. Find the drop you'd like to edit, and click 'Edit Drop'. Then, just edit any product/drop information you'd like, and make sure to save your changes by clicking 'Update Drop'.

Where can I find my website link?

Go to your website page on your dashboard; your link should be at the top.

Is there a fee?

By default, there is no monthly fee to use Thryft -- you can set up your site, create drops, manage orders, etc. for free. We do charge a small transaction fee on each purchase, and you can find our full pricing information here.

Do you offer volume discounts?

Yes! We offer as much as a 50% discount on our platform fee if you meet certain volume requirements through Thryft. View our volume discounts here.

How do I get a custom domain (e.g. "www.closetbycath.com")?

Go to Settings > Plans, and subcribe to the 'Website' plan. Then, just let us know (via Instagram DMs @shopthryft or the support chat) what custom domain you would like, and we'll get you set up.

Do you offer seller protection?

Yes! We offer seller protection to prevent you from losing money to false claims and chargebacks.

Do I ever have to enter my credit card/payment information to buy shipping labels or premium plans?

Nope! Any time your customer makes an order or you purchase a shipping label/premium plan, we'll either add or subtract funds from your "balance", respectively. If your balance goes negative, we won't charge you -- you'll just have to wait until it goes back up to pay yourself out.

How do I get paid?

From Settings > Payouts, connect either a bank account or debit card to your Thryft account. Once you connect your payout method, you can pay yourself out from your balance whenever & as often as you'd like.

How long do payouts take?

If you connect your debit card: instantly (under 30 minutes). If you connect your bank account: 1-5 days.

Do I have to send buyers tracking updates & information?

Nope! We'll automatically send you and your customers tracking updates on their orders to email, and -- coming soon -- phone & push.

What if I already have a website?

We can replace your current website, and save you all the time & energy you spend uploading tons of unnecessary information, designing your site, integrating with 3rd party shipping services, etc. If you already own a domain, we can help you configure your domain to point to your Thryft site as well.

How do we (Thryft) get the lowest USPS shipping rates?

USPS Commercial Pricing. To get Commercial Pricing directly from USPS you would need to ship at least 50,000 packages/year, go through a long contract and account setup process with USPS, and then pay a middleman to provide software so you can buy postage with your account.

On the other hand, Thryft can give you the exact same Commercial Pricing rates by consolidating your volume with other Thryft users.


Buyers

What payment methods can I use during checkout?

You can pay with Mastercard, Visa, American Express & all other major credit/debit cards + PayPal, Venmo (see below), Apple Pay (Safari), Google Pay (Chrome) and Afterpay (pay in 4 installments).

How do I pay with Venmo during checkout?
  1. Make sure you are using Safari on iOS or Chrome on Android. To open Safari from the Instagram browser, tap the 3 dots on the top right -> 'Open w/ Safari'.
  2. On the checkout page, tap 'PayPal'. If you're taken to a new page w/ both PayPal & Venmo options, just select Venmo, and complete your purchase! If not, continue to step 3.
  3. Open your Venmo app, and tap the ☰ icon at the top of the app, then tap "Settings".
  4. Scroll down to the 'Buying' section & tap "Connect a browser" (or "Enable Mobile Web Purchases"). Then, connect the browser you are using to check out.
  5. Go back to the checkout page & tap 'PayPal'; you should now be able to select to pay with either Venmo or PayPal.

For more information, visit this page on the Venmo website. Feel free to DM us on Instagram @shopthryft if you have any additional questions/issues!

Do you offer buyer protection?

Yes! If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations.

How do I get tracking updates & information?

We'll automatically send you tracking updates on your orders to your email, and -- coming soon -- phone & push.